FAQ's

We currently have 40+ employees, and growing!

Yes, all employees undergo a criminal background check prior to employment. All maids are insured and bonded to perform your house cleaning.

Yes, it is required by law for all employees.

All of our maids are employees of Maid on the Spot Inc. We take pride in our extensive interviewing, training, and inspection process. All of our employees are insured, bonded, and background checked for the ultimate peace of mind. We also back every employee with our 100% satisfaction guarantee!

No, we are a family owned, local, independent cleaning company.

World Class, Caring, Happy, Family, Thankful.

Our new cleaners remember this by the saying, “We are a world class, caring and happy family so be thankful!”

To give World Class Service and earn Life-Long Relationships.

Yes. Your cleaner will have: (Or a comparable product)

• Shark Hepa filter Vacuum with attachments
• Aresol Glass Cleaner
• Mr. Clean with Febreeze All Purpose Cleaner
• Murphy’s Oil Soap Wood Cleaner
• Polish: Bees Wax, Pledge or Behold
• Member’s Mark Ph Nuetral Floor Cleaner
• Member’s Mark Disinfectant
• Member’s Mark Degreaser
• Comet
• Magic Eraser
• Pumice Stone
• Scrub brushes and sponges
• Toilet Bowl Brush
• Ostrich Feather Duster
• Telescoping High Duster
• Step Stool
• Trash Can Liners
• Micro Fiber Rags
• Terry Cloth Towels
• Buckets and more . . .

Sure. Just tell us what to use and where and we will be happy to do so. Please provide these instructions when completing your online booking.

We clean whatever needs it. We are professional cleaners who have great judgement. We have S.O.P.’s, Guiding Principles and a Checklist but the key to successful house cleaning is training and empowering each maid to make intelligent decisions designed to maximize your value. Our maids know how to make an impact and will do whatever it takes to give you a great cleaning. We don’t ignore things because they are not on our Checklist. We clean your house and (almost) everything in it. Yes, we do that!

With that being said, we do provide a checklist. Check it out here: Cleaning Checklist.

The Deep Cleaning removes build-up, spots and scuffs, and brightens surfaces. It involves more detailed cleaning of all the items in your home including wet wiping, spot removal of doors, baseboards, window frames, sills, locks, switch plates, and so much more. The goal is to get all the surfaces clean.

Once clean, we can return on a regular basis and professionally maintain your home. Instead of wiping all your surfaces every time, we will keep them clean primarily with our feather duster. If new spots, prints, or scuffs appear, we will spot wipe those as needed. This process is efficient and time tested. Book your Deep Cleaning and enjoy an amazingly clean home while having peace of mind that you will be saving in the long run.

Remember, it is of limited value for a new client to select a Standard Cleaning for the first visit, instead of a Deep Cleaning. The reason being, dry dusting will not remove stuck on dust, hair, spots, and scuffs but there will not be enough time to wipe everything and fix the problem.

A Build-Up Cleaning is for homes that have not been thoroughly cleaned in 6 months or longer. It is the same tasks as a Deep Cleaning but allots extra time for more challenging situations. If your home needs a Build-Up Cleaning but you choose a Deep Cleaning there will not be enough time to complete your job. If you think you might need a build-up clean please review the conditions below.

You need a Build-Up Cleaning if you have:

• Heavy dust build-up blanketing surfaces.
• Kitchen has excessive grease and prints everywhere including cabinets, stove and floor.
• Bathroom has excessive soap scum, water stains, grout and caulk discoloration, toilet stained.
• Pet hair everywhere and has collected in clumps under and around items touching the floor.
• Excessive personal belongings and/or collectibles that encumber the cleaning.

Your maid is not allowed to clean the following items:

• Computer and television screens
• Antiques, valuables, collectibles
• Animal habitats like fish tanks
• Broken or fragile items

Our maids are not equipped to:

• Use ladders (maids have step stool and telescoping dusters for high dusting)
• Clean exterior windows (unless easily accessible without ladder)
• Steam carpet cleaning

We are sorry but we can’t clean for you if your home has any of these things below:

• – Insect or mouse infestation
• – Animal waste
• – Excessive odor or garbage
• – Communicable diseases

Finally, we are leery of wiping your painted walls, especially flat paint, on our own. This is because their is a risk of a possible color or sheen change when seen from certain angles. If the build-up on the wall is so bad that it is obvious it is better to risk the possible sheen change then leave the wall that way, then our maid will certainly clean it.

If you request wall washing, we are happy to wash your walls but you assume the liability of any color or sheen changes.

Did you know:

The glossier the paint the better it is to clean. Flat paint is the most likely to be affected by wet wiping.

No problem. Just let us know how we can help and we will perform the service on an hourly basis. Just book an hourly cleaning and tell us what to do.

No, but we try very hard to arrive at the time you choose. We have two time slots: Morning and Afternoon arrival. Morning arrival is between 8:00 am and 12:00 pm. Afternoon arrival is between 12:00 pm and 4:00 pm. Online booking does offer you the chance to select a more specific time slot within the Morning or Afternoon window. Please select the time that is best for you, and if at all possible, we will arrive at your selected time.

We try very hard to honor cleaner requests. All accounts are assigned a primary cleaner and then a back-up. We understand how important it is to our clients to have the same cleaner(s) every time. Our scheduling process is designed to accommodate this arrangement. If you prefer a particular cleaner, please email or call the office and we will make your preferred cleaner your primary cleaner and send them whenever possible.

Our job is to match our maids with clients. If you don’t like a particular maid for any reason just let us know and we will not assign that maid to your account.

We are sorry, we are not always perfect the first time but we will always return and make things right. Please contact the office ASAP and let us know what was wrong and when we can return to re-clean. We stand behind our work and will do whatever it takes to make you 100% satisfied.

We are sorry, but there are no refunds or discounts given if you are dissatisfied with your cleaning.

You can manage your own cleaning schedule online. Just log into the client portal we sent you by email and cancel your cleaning. Unfortunately, if your cancellation is within 48 hours of the scheduled cleaning there is a $50 cancellation fee. Other than that, there is never a contract binding you to future service and you can cancel anytime.

Great, we appreciate the opportunity to serve you. Please select recurring service on your booking form when you book your first cleaning and we will discount your future cleanings by 25%.