We recently did a market research study of the state of the house cleaning industry in the greater Pittsburgh area. Our top-of-the-line, in-depth analysis consisted mainly of calling our competition on the phone and attempting to discuss hiring them for house cleaning services. We say attempted because NO ONE answered the phone. We have never experienced this before and we have done many previous market studies during our 17 years in business. We understand businesses are sometimes busy or whatever, so we figured this was just an anomaly. We decided to try again but this time we focused on our largest franchise competitors but still, NO ONE answered our call. If we were able to reach a voicemail we left a message. It has been over a week and NO ONE has even returned our call. We really don’t know what to make of this. It is really bizarre. Our best guess is staffing shortages have created a burden to these businesses leaving them unavailable to service new clients or even answer the phone?!?
One common rule amongst successful real estate investors and general contractors is you “never chase a tradesman to work on your job.” Meaning you don’t call a contractor repeatedly to give you an estimate or start work. If they want the work, they will provide the needed service in a timely fashion. We believe the same holds true with cleaning companies. If a cleaning company can’t answer their phone or return your call why would you trust them to be able to deliver down the road? If a company can’t deliver on the most basic expectations of a business you can be almost certain they can’t deliver on the more difficult tasks like consistently providing quality cleaning services through vetted and trained staff or being available and accountable to you when you need to reach them?
Maid On The Spot gets it. We focus heavily on attracting and retaining the best types of people. When we have the right person, we invest heavily in training them and structuring a career track that doesn’t just meet their financial needs but also aids them in achieving their dreams. We understand this may sound cliche but it is very real here and we are proud that many of our staff have recently achieved personal dreams like buying a new car, buying a new house, and having a baby. We are proud that in a small way we made the job work for them but we know it is the hard work of the cleaners that deserves all the credit. Because we are properly staffed with over 40 professional maids that count on us for their livelihood, we always answer our phone M-F 8-4, and hopefully exceed your expectations of what hiring a house cleaning service should be like. Because we never want to promise anything we can’t deliver on 100% of the time, we must add that it is possible that when you call you happen to catch us when our three dedicated office staff are busy but do not worry, just leave us a message and we will call you back right away.
You can also always book online at maidonthespot.com/book-now . It is quick, easy, and self-explanatory. all the information you need is published on our website. After booking, we send you a Welcome Aboard Survey that gives you a chance to direct our cleaners and customize your house cleaning for your unique needs. Gone are the days of having to call a cleaning service and set up an in-home estimate and tell a salesman about your home in hopes of getting their secret pricing and with it pressure to sign a long-term contract. Today, progressive cleaning services publish prices and scheduling availability online, no contract needed. These companies are often transparent and open about prices, policies, and procedures to make it easy for you to make an intelligent, informed decision and quickly lock in your cleaning price, day, and time using an online booking feature.
With everything changing in the world, we are proud to say that good old-fashioned customer service and quality house cleaning is alive and well here at Maid On The Spot Inc., albeit with a few adaptations to keep everyone safe during these challenging times like Contact-free cleaning, PPE, and product changes that best address ridding a home of germs and viruses. Trust our experience and please consider hiring us for your house cleaning needs.
